Coronavirus-Covid19-Recommendations for all home staging industry professionals

The International Association of Home Staging Professionals (IAHSP) is monitoring the current health pandemic with great concern for all our members around the world. We are hopeful none of our family is impacted personally with this virus and pray for all those who are to date as we continue to see the spread globally. As the home staging industry association leader, we wanted to share guidelines specific to how you can remain viable and earn income during this time while not risking your health and safety.


VIDEO-Consultations or E-ConsultationsThese are a great way to provide necessary information, guidance and support to homeowners who want to prepare their homes for sale now. The steps to accomplish this are fairly simple given today’s technology.

  1. Start with having them send you photos of each room in the house from the doorway, and from all corners (if possible). This will allow you to assess the room as a whole versus from just one vantage point. It allows you to see what is on the walls, in the corners, and see how the room and furniture is positioned relative to other parts of the house.
  2. You would analyze the photos and provide a typed summary for the clients to follow.
  3. Email the summary to the client and agent (if one is involved).
  4. Call the client or do a face-time chat on your phone, use Zoom or Skype or WhatsApp to do a video call. This is recommended so you can see their reaction to the guidelines you shared. If you are not able to see them or them see you the important part of “rapport” is lost and they may not agree to do all you recommend.

Note: We are doing our best NOT to use the word “VIRTUAL” as we are opposed to Virtual Staging as a cheap alternative to real Staging, and as such we do not want to be using that word in conjunction with our services. Alternatives are “E-Consult” or “Tele-Consult” or “Video-Consult” – which all indicate the type of services being provided.

E-PreviewsThese are a great way to provide a proposal for Staging a vacant property without you having to go in person.

  1. Follow the steps above with someone sending you photos of the property.
  2. You prepare the proposal for recommended areas and send to the client.
  3. Follow up on the phone or via a video call.
  4. The Staging can be scheduled and installed as long as your state/region allows you to be out OR you get things set when bans will be lifted.

Property Showings:

Tips for BUYERS: Buyers are still out looking for properties and have to purchase for work or lifestyle decisions. A property that is Staged shows great online and in person showings can be done taking these precautions:

No open houses are being done to protect the public and homeowners. Tips to share with buyers:

  1. Keep hand-sanitizer by the front door for all buyers to use.
  2. If you are an agent bringing buyers, make sure you all use the sanitizer before anyone enters the home.
  3. Do not touch door knobs, cabinets knobs and light switches. Do not use the restroom in the house. If there is an urgent need, please make sure the homeowner knows this was done so they can take disinfectant measures.
  4. If anyone in the buying group is not feeling well, do NOT go to a home to look in person. Stay home. Let someone else be your eyes.

Tips for SELLERS: Your house is for sale and Buyers need to see it in person to make an important decision to purchase. If you are in an area where showings are allowed, take these precautions to ensure your home is protected from potential exposure.

  1. Keep hand santizer in a basket outside the front door. Make it mandatory that any agents and buyers use the sanitizer before entering your home.
  2. You can provide disposable gloves for buyers and agents to wear as an added precaution. Keep a small trash can outside your front door (or in other discreet area out front) for buyers and agents to throw their used gloves away once they exit your home.
  3. Keep all doors open throughout the house. This will minimize the chances of other people touching your door knobs where germs can be present.
  4. Wipe down all switch plates for lights and turn on all the lights in the house so agents and buyers do not have to do this. Instruct agents NOT to turn off any of the lights.
  5. Fold your toilet paper end into a point in every bathroom. If you return home and the end is not folded anymore, you know someone used the bathroom and you will want to sanitize it.
  6. Keep plenty of lysol and disinfectant wipes on hand to wipe down doorknobs, cabinet knobs, and light switches.

SYMPTOMS and TIPS to help minimize the exposure and impact of this virus.


If you suspect you may have contracted the virus, call your doctor. Do not immediately go to the ER as the hospitals are overwhelmed with patients. To find a location for testing in your area, GOOGLE your city and state/province/country as there is not one site that has the information pulled together by state or country.


If you or someone you know is struggling due to this pandemic please let us know how we can support you through this challenging time. Email Jennie@iahsp.com

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Why Seeing Your Path Clearly is the KEY to Business and Personal Success

By Jennie Norris, IAHSP® Chairwoman

Text Box:
Have you ever gotten in your car and just started driving along with no destination? Have you ever gone to the airport and taken a random flight to somewhere? 

For most people, the answers would be, “No,” unless they were on some random adventure quest.  We don’t want our businesses to be a random adventure quest.  We want our business success to be strategic and predictable based on our efforts.

VISION – SUCCESS – FOCUS – CLARITY – FUTURE

All of these words have a common thread – being able to see clearly and know where we are headed.  And these are the words for 2020 for IAHSP® – and the theme of our conferences in Lisbon, Portugal and Denver, Colorado. Our theme and these words were chosen in October 2019 as we started thinking about 2020 and what our goals were as an industry, an association, a business owner and person.  These are great words and we hope you take the time to think about what they mean to you.


VISION

VISION.  We are already into our second month of 2020 – do you have your vision for the year mapped out?  Vision is not only what drives your effort every day, it is also about having goals that support your overall vision and mission.  What is the vision for your company – what is the message you want prospective clients to know and understand about what you do? Why do you do what you do? Do you have your marketing strategic monthly plan to support your goals? Do you know what your revenue goals are for 2020? Do you need to increase sales or reduce costs and if so, how are you planning to accomplish that?

SUCCESS

SUCCESS.   What does Success mean to you?  The general definition is the achievement of a goal. 

What were those goals for you in 2019?  Was it to increase in the number of clients you serve regularly or to maintain your same level of business and revenue? Was it to focus on increasing the number of houses you Stage or types of properties you stage – vacant, occupied, consultations, etc.? Did you have unexpected success?  That is a great type of success – however if it was unexpected, why was it not planned as part of your strategy? This could be recognition or awards you received or something else that added to your revenue or client base.  We need to think about all aspects of our business and there is nothing wrong with planning for recognition or added revenue.

As the old adage says: Fail to Plan then Plan to Fail. We need to set goals for where we what we want to achieve, make sure they are measurable, assess our success quarterly and make any adjustments, and be open to adding to the plans where it makes sense.

If someone were to ask you the following questions, could you answer them?

  • What is your ratio of consultations to vacant staging?
  • How much revenue did you generate? 
  • How did that compare to 2018?
  • Did you have goals for growth, or did you want to maintain status-quo and refine your process? 
  • What was your net profit?
  • Do you have a clear understanding of costs to run your company?

In order to assess and quantify success – and measure it – you need to know the data from your business.  As a business owner you cannot use the excuse that you are not a details person.  You may have had measurable goals and did not hit all of them – and that is OK as long as you know why you did not achieve the goals and put measures in place to get back on track.

Our past can give us keys to our future.  So many people are afraid to look at their business and analyze the good and the bad as they are afraid of feeling like a failure.  Or they don’t really want to know what is going on and go through each day with business blinders on – not really seeing the impact of their actions or attitude and are on the proverbial hamster wheel of work.

Embrace the past as a learning experience or example of what you are capable of and be sure to not let it confine or restrict your potential.

FOCUS

FOCUS. When our Focus is blurred, our path it not clear. Have you ever tried on glasses that were dirty so you could not see through the lens or put on a pair of glasses that were the wrong prescription?  In both cases, you cannot focus or see through the blurry lens and if you do wear the wrong prescription, you can get a headache. Things that can blur our vision and focus are distractions in both action and attitude.  When we encounter something that begins to blur our focus, we may have to take time to handle the circumstance, and then get our focus back on track.

CLARITY

CLARITY.  Clarity is about having Clear purpose behind our actions and attitude.  Our WHY is the biggest motivator for getting us up every day to continue to work in our businesses.  What is your WHY?  Clarity is about removing anything that might cloud our vision or distract us from our goals.  When we have clarity about our intent, our focus, and our goals, our actions and attitude will be alignment.  Focus and Clarity go hand in hand.

It is not a coincidence that CLARIFY and CLARITY are spelled almost exactly alike – one leads to the other.

FUTURE

FUTURE.  We live in the present and plan for our futures. None of us are guaranteed a future but we do need to plan for it and put actions in place that have a positive impact for us and our businesses, for our families, friends, and colleagues.  Every action we take has a reach and impact on others.  Things we do today whether Staging a house, running a business, being part of industry leadership and planning for standards – the impacts are far reaching as what we do impacts others. Our goal is to be an Impact Player for the betterment of life experiences for all we have the pleasure and opportunity to have in our lives.


As opportunities present themselves, we need to assess whether they are in alignment with our overall vision for our lives, and our goals for our business.  We must remain open to adding things that support our vision and adjusting our path for success as needed and taking risks in order to experience the rewards.  It is important not to put blinders on as then we miss opportunities to add to our path for success.  Rewards are not monetary – they are intangibles.  The relationships we receive, the opportunities to make a difference in someone’s life, the ability to guide an industry for the future, these are responsibilities we need to take seriously.


To be part of the Vision for Success: Focus, Clarity, Future that IAHSP® is providing to the industry and our members, go to www.IAHSP.com.  IAHSP® is your Business Support Association® and Your HOME in the Home Staging Industry®.  We have FAST-LEAD Workshops being held live in major cities, our two conferences that bring you high level education and the largest Vendor EXPO for our industry, and the opportunity to meet colleagues from around the world.

Announcing First Two IAHSP® Conference & EXPO Keynote Speakers PLUS NEW Industry Designation!

IAHSP® Conference & EXPO – the Home Staging Industry Event of the YEAR is bringing exciting, knowledgeable and quality KEYNOTE SPEAKERS to you! We have 3 we have lined up – we have announced TWO so far! The THIRD one will be announced soon!

Go to www.IAHSPConEXPO.com to register now before prices go up! Lock in PRIORITY ATTENDEE STATUS and be first in line for KEYNOTE Meet and Greets, Premier Seating, and Special Exclusive Speak Easy during our Awards Dinner Great Gatsby Gala!


JONNY FOWLER

JONNY FOWLER: Jonny is a marketing and social media guru. Jonny founded Hancock Mortgage and has helped grow a thriving business. One of his main passions is marketing and social media, as an Industry Leader Professional Speaker Social Media Specialist and Industry Innovator. Jonny shares in-depth, timely information that works to bring you business. He understand how platforms like Facebook and Instagram work and teaches how to work the system to outsmart algorithms that limit our exposure. You will learn not just what to do but HOW to do it. His two-hour keynote session will be one of the BEST you have heard to help your business grow and thrive.


RAVI HUTHEESING

RAVI HUTHEESING is an international keynote speaker and cultural
catalyst. He empowers businesses, educators, and millions of
people worldwide to pivot and transcend cultural and generational
divides, and his incomparable life story keeps audiences on the
edge of their seats.

The first American-born member of the family that created and
governed the world’s largest democracy for over 40 years, Ravi is
the grand-nephew of Jawaharlal Nehru (India’s first prime
minister) and the cousin of prime ministers Indira Gandhi and
Rajiv Gandhi.

His worldwide visibility skyrocketed in 1997 when he became the guitarist for triple Grammy nominee, Hanson, whose massive millennial fan base catapulted them to the White House, Madison Square Garden, Tonight Show, Good Morning America, Saturday Night Live, and more.

in 2014, he was invited to serve as a cultural diplomat for the US Department of State and went to Russia to give presentations on arts, entrepreneurship, and youth leadership. In 2016, he went to Indonesia and created songwriting and cultural entrepreneurship programs that bridged
the most severe cultural and religious divides.
As a global citizen, Ravi continues to pivot and grow. He shares his experiences and revelations in an effort to increase cross-cultural understanding and create a pathway to world peace.


NEW INDUSTRY DESIGNATION FOR ALL ATTENDEES!

We have industry experts sharing on this topic. Ravi Hutheesing will be part of this designation education.

All attendees at the 2020 IAHSP® Conference & EXPO will earn their IAHSP®-CDE – Cultural Diversity Expert Designation.

We are in a people business and Staging is a global service. Our cities and communities are becoming more diverse with multi-cultural influences from people from all over the world.

Misunderstandings or misimpressions about differences can offend people by mistake and we need to understand cultural differences, nuances and traditions in order to better serve our clients.

The IAHSP® Cultural Diversity Expert Designation (IAHSP-CDE®) will teach you:

  1. About major cultural groups and what their expectations are in business
  2. Do’s and Don’ts in working with various cultures and ethnicities
  3. How to approach sensitive issues related to Staging
  4. Why Diversity and Inclusivity are linked together
    Our Speakers for this session will provide expert insights on the topic.

Go to www.IAHSPConEXPO.com to register now! Prices go up soon! Call 844-IAHSP99 for information!

Special GIFTS for YOU from IAHSP

‘Tis the Season for Giving and IAHSP has some SPECIAL GIFTS for you! Whether or not you are a member, you can take advantage of these gifts and Save $$! Click on this link to take advantage of your gifts! https://iahsp.com/holiday-promo

GIFT 1: Save $35 OFF the Luxury Home Specialist and/or $35 OFF the Buyer Trends Specialist Courses – Dec 16-17 only!

GIFT 2: DEC 18-19 ONLY! Save $50 OFF your Las Vegas Market Tour – Jan 27th, 2020! Learn how to shop with the pros as part of the IAHSP Wholesale Buying Program that saves the MOST $$ of any industry program!

GIFT 3: DEC 20-21 ONLY! Save 25% OFF VCON – Virtual IAHSP Conference 2019! You can watch ALL the Speakers at your leisure and learn! Don’t let your lack of attendance make you miss out on key education!

7 Reasons Why Real Estate Agents Should NOT Stage Their Listings

7 Reasons Why Real Estate Agents Should NOT Stage Their Listings – by Jennie Norris, IAHSP Chairwoman and Professional Home Stager

Did this title capture your attention?  In truth, we want all properties Staged before hitting the market.  However, if you are a Real Estate Agent, it is important that YOU PERSONALLY are not Staging properties for the following reasons:

  1. You need to use your time wisely.  

We all have 24 hours in the day. Taking any productive time away from making calls and connections to bring you a listing or a buyer, is unwise. Talk to any Business Coach and they will never say, “Suck up all your time doing all the work yourself and do not involve qualified pros in your business.” What IS being taught is, “Find qualified people to add to your overall team and process so your time is leveraged.”

  1. Your income comes from closing a sale, not Staging.  

As a real estate agent, you are paid at closing for selling a house not staging it.  You make FAR MORE when you sell a house and earn your commission than a stager ever will Staging a property.  Are you going to do the home inspection, fix the plumbing and landscaping too?  Understanding you are the Director in the process and bringing in qualified professionals to do the other work will maximize your earnings and your reputation.

  1. Your clients don’t want to hear you criticize their house.  

Why risk the relationship? Do you relish the role of telling a client their house is cluttered, dirty, dated, or smelly? Do you like telling them their pets are too hairy or their housekeeping skills need help?  Do you want to manage the angry teens or divorcing couple when it comes to getting the work done? When you are the one sharing with a homeowner all the things they need to do to get their house ready, they hear, “My house is WRONG,” and then think, “This agent does not even like my house – why do I want them to sell it?” Say goodbye to any referrals.

  1. Objective Recommendations are motivating to a Seller.  

A Stager is not tied to the sale of the property and is seen as truly objective. When agents recommend sellers spend money the seller may believe it is self-serving and the agent is just trying to get them to spend money so the agent can make more commission. When a Stager makes recommendations, they are perceived as necessary investments to help the seller.

  1. Staging is not just removing personal photos and cleaning up messes or adding décor.

Many agents become “Stagents” when dealing with sellers.  Staging involves far more than simply telling a seller to clean, remove photos and pick up the messes or bringing in some décor to highlight surfaces.  Room arrangements, flow, updating, adding elements that appeal to the target Buyer – those are all things a Stager provides. Stagers stay on top of trends for paint colors, materials, furnishings, etc. That is part of the value they provide to clients and sharing that information with sellers helps add value to your process as an agent.

  1. Your insurance does NOT protect you and you are at risk.  

Think about this – you move a piece of furniture in your client’s house and scratch the floor, you damage their furniture, or you bring an item in that damages their house.  Your E&O Insurance does not cover you for liability Staging a house. That activity is on you – and now you are coming out of pocket to pay for repairs and/or replacement of damaged property.  Professional Stagers have liability insurance and coverage of their own staging items. They protect the property owner, their business, and ultimately you from liability.

  1. If you cannot delegate your business will never grow beyond you.  

When you are not able to delegate or involve others that are skilled in an area, you are LIMITING your growth.  Having a 3rd party work with your clients does not mean you are not smart or capable.  It means you understand your value and where your time needs to be invested.  Trying to control everything and believing only you are qualitied to provide certain services, is limiting your growth. Bottom line, working with a professional Stager makes you:

  • Look Larger as a company
  • Appear and act more professional
  • Smarter in how you run your business
  • And allows your client to work with an objective entity

The bottom line for most agents is control.  Trusting someone else to handle your clients is an understandable concern.  You need to find the right people you can trust to put in front of your clients. 

Where do you find professional stagers? To find professional Stagers to partner with, go to www.stagedhomes.com and search the directory of stagers who have been trained and accredited in staging.  One of the foundations taught to the grads of these courses are to, “Honor the Client and Their Possessions,” which means honoring you as a client, honoring the homeowner, and being kind in how messages are shared.  Not all stagers have training and not all training courses teach stagers to be kind, honor the seller and their real estate agent clients. 

What should you expect from your Stager?  Once you have a trusted relationship in place, your stager will be loyal, should support your business events, and should provide referral opportunities for you as well so the relationship is not one-sided.  If a Stager does not understand where they fall in the hierarchy of the real estate process and industry where they serve you as their client, find one who does. 

Congratulations to all AWARD WINNERS for 2019 IAHSP STAGING INDUSTRY AWARDS!


CONGRATULATIONS TO ALL THE AWARD WINNERS from the 2019 IAHSP CONFERENCE – STAGING INDUSTRY AWARDS! There were so many talented industry professionals nominated and these are the WINNERS based on the voting for each category! We are pleased to be able to share them with you – and help elevate the industry standards by encouraging and recognizing Staging excellence for all the types of properties we Stage and how we serve the industry!
















JOIN US IN DENVER – SEPT 25-27 FOR OUR 2020 CONFERENCE & EXPO!


Go to www.IAHSPConEXPO.com to register now and lock in the BEST PRICE!!

IAHSP® Reveals Locations for 2020 Conferences and EXPOs

At the close of our annual Conference & EXPO we reveal the location and dates for the NEXT year! IAHSP® is pleased to announce the locations for our 2020 IAHSP® Conferences & EXPO are LISBON, PORTUGAL – IAHSP® EUROPE Conference and DENVER, COLORADO for IAHSP® International Conference & EXPO!! We are bringing the conference to IAHSP® Headquarters and are already making plans to bring the BEST content, speakers, vendors and overall experience to attendees!



SAVE THE DATE: SEPT 25-27, 2020!



SAVE THE DATE: MAY 23, 2020


Get READY to gain a VISION FOR SUCCESS for your Business including Business FOCUS, Growth CLARITY AND Plans for your FUTURE


Advanced Stager Training will be Sept 28-29, 2020.


Certified Consultation Specialist Designation – IAHSP-EUROPE Conference – May 24th, 2020 – Register to earn this special Designation as part of your attendance at the IAHSP-Europe Conference in Lisbon, Portugal. This course will be an added half-day and will be taught by IAHSP International Chairwoman, Jennie Norris.


Get PRIORITY Seating (formerly known as VIP) and lock in the lowest price for registration! Take advantage of our Easy Payment Plan option to help spread out your dollars, and secure PRIORITY status!

Do you have a TEAM you would like to attend? This year we are providing special pricing for groups of 2 or more – helping you SAVE $$ on registrations for added team members.


Registration is open NOW! Go to www.IAHSPConEXPO.com to register!

WHY ATTEND A HOME STAGING CONFERENCE?

WHY ATTEND A HOME STAGING CONFERENCE?

Many of you are probably wondering “WHY would I want t attend a conference – I mean what am I going to learn that I don’t already know? I am successful, I have a good run rate and activity in my business, so these conferences are not really anything I need to attend, Right?”

KNOWLEDGE is POWER. Have you ever heard that saying? Do you believe ALL the info on our industry has already been learned? Do you have any struggles with your business or want to expand into other areas?

www.iahspconexpo.com

From one of our members who wrote to me earlier:

Jennie i have a very established staging company with an 8000sf warehouse, box trucks vendor relationships, team etc. I don’t currently belong to any staging organizations and have never had any specific training. I believe there is value in collaboration with other successful stagers but wonder what do you believe is the biggest value in attending the Nashville conference?

Her answer=
Where do I start? 😁 We have topics that are helpful for any biz owner and sometimes we get so focused on our daily grind we forget about feeding ourselves with things that keep us motivated and inspired. I love attending and seeing colleagues – it opens up my eyes and mind when I meet others and can have discussions.

Every stager has challenge areas and struggles and I sometimes feel that we don’t share those as readily as on the outside looking in it appears that, “wow this stager has it all dialed in!” And we feel we need to keep that impression but secretly we are struggling just like others whether it is how to manage growth or deal with clients or logistics…. some days I feel like I am barely hanging on and other days I feel like, “man! I got this! Life is good and everything is happening the way it needs to be!”

There are newer stagers who struggle with getting clients so they want to learn about marketing and/or pricing. There are stagers who want to advance their biz and learn how to get to that next level and that means biz planning and adding team members or other service and there are established stagers who also news to know what to do to manage their growth and biz processes… there are topics for all levels. It is about learning – sometimes a different perspective or something that validates what you are already doing…

We provide added credentials to help stagers position themselves to develop a market niche which is important for continued growth. In the room will be stagers with 20 and 30,000 sq ft warehouses and some just starting out. The vendor EXPO piece is so valuable- saving 40-60% off retail for furnishings is huge…

The 6+ figure workshop allows us to delve deeper into the areas of challenge an established stager deals with and is very beneficial.

So it all depends on what you need for your biz… if systems and organization or biz structure…. or creative topics…. or marketing and branding (that is a biggie for any biz owner)… u will learn all of that.

Plus it is Fun! It is one time a year we get to combine learning with a celebration of our industry and get away to learn, connect and enjoy our colleagues and refresh our WHY.

GREAT ANSWER! I am proud to be profitable but know there is always room to learn, grow and share!

I appreciated this person reaching out and I provided an honest answer. I have been in this 17 years and I do NOT claim to know everything about running a business. I do know a lot about Staging, marketing, and success – and each time I attend an event where I can hear from another person who may be proficient at something I need, I am open to learning and applying the info in my business.

Come join us! www.iahspconexpo.com

#home #staging #stager #industry #conference #knoweldge #education #training #best #speakers #nashville

Staging Industry Awards Deadline is FRIDAY, Aug 30th!

The IAHSP Staging Industry Awards deadline for submissions is THIS FRIDAY, Aug 30th at 11:45PM. Make sure you get your information submitted on time as there will be no extensions granted.

Voting will begin on August 31st!

Please go to http://www.StagingIndustryAwards.com for more information and to submit a deserving colleague, friend or family member!

IAHSP® Staging Industry Awards Submittals NOW OPEN! Deadline is Aug 27th, 2019.

It’s that time of the year again! Time to award deserving professionals in various categories!

This year we are using an online system to help keep track of submittals and allow us to have voting publicly in a more efficient manner.

The following categories are being recognized this year:

You can learn more by going to www.StagingIndustryAwards.com and please review the criteria for this year’s awards.

One KEY difference is NO SELF NOMINATING is allowed. All submissions need to be done on behalf of a colleague.


THE DEADLINE OF AUGUST 27th at 11:45PM for ALL SUBMISSIONS IS FIRM.

THERE WILL NO ADDED SUBMISSIONS ACCEPTED AFTER THIS DATE.


On Aug 28th, the voting will start for all awards and last until September 9th. WINNERS will be announced at our 2018 IAHSP Conference & EXPO Oct 4th, 2019 during our Denim and Diamond Dinner Cruise!