Let’s talk about Accreditation in the Home Staging Industry.  What does it mean and who is allowed to provide it to entities?

To answer that question, we need a little history lesson.

When the Home Staging industry began, it was birthed out of real estate as a way to make properties look and show better to prospective buyers.  Back when the industry began in 1972, there was no governing body established to regulate the industry.  Maybe it is because from 1972 to the early 2000’s, Staging was not really seen as a “viable” industry.  We were sort of considered the “ugly step-sister” of the Design Industry and as such were not seen as professional or necessary.  In the late 1990’s the first Home Staging Training Course was developed and taught by Stagedhomes.com. 

In 1999 the International Association of Home Staging Professionals® (IAHSP®) – the first – and to date – the largest – Home Staging Industry Association was founded based on the principles and guidelines found in other reputable associations such as the National Association of Realtors.  It was not until about the early-2000’s that Home Staging really was put on the map with talented business owners providing this service and sharing their talent and expertise with homeowners around the world.

Because of the way the industry began and grew, there is NO official governing entity telling Home Stagers how they have to set up a business. Unlike real estate where someone has to take a test and pass it in order to sell property, and have required education to keep their license active, Home Staging sort of slipped under the radar of any agency taking the service and controlling who could open up a business, who can call themselves a Home Stager, how they have to operate a business or mandating any sort of educational requirements.  Individuals can literally decide one day they are going to start a Staging business, and off they go.  We are required to have a business license and pay taxes on our income, but Home Stagers do not have the same requirements for education, association or performance standards  that other industries have.

If we were able to go back in time and adjust things, it would be great if there were an agency that had oversight on our industry to help establish educational ground rules for those entering the industry, and have a place where the public could go to resolve any disputes or ethics issues.  Since there is no regulatory or government agency that exists to do that for Home Staging, the industry has self-regulation practices – and it is the Home Staging Associations that have stepped up to fill the gap.

So let’s take a look at what “Accreditation Means” and who is eligible to provide Accreditations to individuals, Training Courses or Companies in the Home Staging Industry.

Accreditation:

noun

noun: accreditation; plural noun: accreditations

  1. 1.

the action or process of officially recognizing someone as having a particular status or being qualified to perform a particular activity.

“the accreditation of professionals”

  • official certification that a school or course has met standards set by external regulators.
  • 2.

an acknowledgment of a person’s responsibility for or achievement of something.

IMPORTANT QUESTIONS TO THINK ABOUT:

Q:  WHO is eligible to provide ACCREDITATIONS in the Home Staging Industry?

A:  In short – anyone who wants to do so, can.  Because there are no external regulators for the Home Staging Industry that are officially recognized by any legal institution or government, ANY entity can claim the ability to audit, evaluate, approve and recognize an individual, training course or company and provide an Accreditation.

Entities that claim otherwise, are sharing information that is false.  It may be their desire or opinion that our industry should function that way, but the reality is any group, association or company that claims they are the only ones able to accredit another entity, are not sharing accurate information.

There is NO agency in or outside the Home Staging Industry that has Accredited a Home Staging entity to Accredit other Home Staging entities to be Accredited! (say THAT 10 times fast!)

Home Staging Industry Associations are the closest thing we have to any sort of “regulatory agency” in the industry.  However, an association has no authority to prevent an individual from owning and operating a Staging business and has no authority in dictating what courses someone should or should not attend.  An Association CAN provide guidance to the industry and its members.  An association can provide guidelines for ethical standards, best business practices and resources to help members grow and thrive, and they can even remove a person from membership who is not representative of what that association stands for – but they cannot put anyone out of business.

Q:  WHY bother with getting Accredited?

A: Credibility.  Plain and simple.  The goal is that any course offered is evaluated based on its merit, content, complexity, and quality – it is evaluated based on a set of standards determined by the accrediting agency.  As we have already determined, anyone who wants to be an accrediting agency in the Home Staging industry CAN provide this stamp of approval.  Again there are no rules that an entity must follow in order to issue an accreditation, and the criteria is subjective.  One entity may opt to use a set of third party guides from some other industry, and another entity may opt to evaluate a course based on their expertise in the industry that qualifies them to know what courses deserve to be accredited or not.  The outcome is the course being evaluated is given a stamp of approval by the entity accrediting it.  That, in turn, lends credibility to that course and the course provider.

Q:  So WHO issues Accreditations?

A:  When you read the definition above, an Accreditation is issued by an external regulator and in the Home Staging industry, there is no governing body dictating who CAN or CANNOT issue an accreditation or who has determined who is an approved external regulator.

Q:  Can an Association who is issuing Accreditations to educational course providers in the Home Staging Industry ALSO provide their own courses that compete with the entities who have paid to be accredited by that Association?

A:  In short – YES.  But SHOULD THEY?  In our opinion, No.   In our opinion if an Association offers courses that compete with the entities who have PAID to be accredited and promoted on the association site, it represents a conflict of interest because the association is now taking potential business away from the companies that paid the association for the review and accreditation, and approval.  The association is making money off their own courses they have self-accredited instead of remaining a completely neutral entity in the Home Staging industry.

Here are some FACTS to CONSIDER:

FACT:  Any Home Staging Industry Association CAN issue an Accreditation to an entity serving the industry – whether a training provider, an individual, or a course.

FACT:  There are no guidelines an entity must follow in order to provide an Accreditation outside of being recognized as a school that is qualified to issue an accreditation.  What is required is “officially recognizing someone as having a particular status or being qualified to perform a particular activity,” and in the Staging industry, that can be done by an Association, a Company, a Course, an individual – there are no set guidelines that must be followed.

FACT:  The evaluation for the Accreditation should be without bias.  An entity reviewing and approving courses needs to be unbiased and not influenced by the entity they are evaluating.

FACT:  Being PAID to evaluate a course could constitute a bias.  If another course is unwilling or unable to pay the FEE for evaluation, and the provider is only approving those who paid, this means there are courses that are not being approved simply because they do not want to pay a high fee to an entity that is not THE official accrediting source for the Home Staging Industry.  This does NOT mean that course that is not listed is not as qualified, as good or valid.  It ONLY means the course provider opted NOT to pay a large fee to be evaluated. The ability to Accredit is a self-proclaimed status.

FACT:  Evaluations of courses do help provide the public with information on what courses to evaluate and recourse for investing in education in one of the approved courses.  If a course is Accredited by an Association and someone who attends that course is unhappy with their course or learning, that person has recourse to go to the Association and ask for resolution help.  However if a course is not listed on an association site, it does NOT mean that course is not reputable or qualified.  It only means that course provider has not asked to be evaluated or has opted not to pay a large sum for this stamp of approval.

FACT:  IAHSP® is an entity in the Industry that DOES provide Accreditations for Courses.  We have reviewed, approved and accredited courses in the US, Canada, Germany, Italy, the Netherlands, the UK, Brazil, Israel, and Spain.  In IAHSP®, the evaluation is conducted by individuals who have nearly two decades of experience IN the industry as educators, business owners and leaders.  Because they work IN the industry, they are qualified to recognize aspects of courses that are necessary for students to learn in order for them to be successful.

FACT:  IAHSP® receives NO MONEY for evaluating and approving educational courses in the Home Staging industry.  The accreditation process provided by IAHSP is truly independent and without bias as no funds are being paid in order for an entity to receive an approved accreditation status.

FACT:  There are no rules prohibiting a cross-over in terms of being both in leadership in an Association and also a course developer or instructor.  Any entity or individual who states otherwise is offering up an OPINION – not a fact.

FACT:  Home Staging Courses can ACCREDIT the STUDENT.  The Accreditation recognizes the accomplishment and achievement of an individual who has attended a course.  Most courses in the industry offer a designation and a certification to graduates.  Those that offer an Accreditation as well are providing it to the graduate – giving them the highest level of credibility and status in the industry.

For more information on approved Industry Accreditations, go to www.iahsp.com.  There is a list of industry credentials approved for membership in IAHSP®. If you are a course provider and would like to be evaluated by IAHSP to see if your course is eligible for the IAHSP® Accreditation, please email Jennie@iahsp.com You can also UPLOAD your course to the Hyve.pro portal on the http://www.iahsp.com site and earn money from your courses by getting them in front of industry members.

The International Association of Home Staging Professionals IAHSP® is dedicated to advancing the education of the professional Home Stager and Realtor® as they prepare homes for sale. IAHSP® members strive to serve the public to the best of their ability built upon the principles, practices, and education of approved Home Staging courses and designations.

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Be Part of the Home Staging and Real Estate Industry Event of the Year!

IAHSP brings you the BEST Education, Speakers, Networking, Vendors, and Recognition – and you don’t want to miss out! Register NOW – only $590 for the ENTIRE EVENT including:

  • Education Sessions
  • Keynote Speaker Sessions
  • Awards Dinner & Gala

Prices go up incrementally, so secure the BEST PRICING NOW by registering sooner than later! We have special pricing for TEAMS as well so if you have 3 or more team members we can offer you special discounted pricing for the 3rd+ team member you register.

Advance your Business Growth and Success – whether you are a NEW, GROWING or SEASONED Home Staging Pro – we have topics and education that pertains to YOU and where you are in your business journey.

Our Conference starts off with an EXPO on Friday evening where our attendees get to see our amazing VENDOR PARTNER SPONSORS who have traveled to New Orleans to share their products or services with YOU! We have music, dancing, food, and shopping! It is a great way to KICK OFF our event with a party!

Saturday and Sunday are EDUCATION DAYS with EXPERT SPEAKERS on various topics related to:

  • Business Logistics
  • Sales Strategies
  • Marketing Strategies
  • Scaling Your Business
  • Adding to Your Team
  • Warehousing
  • Purchasing Wholesale
  • Staging & Design Trends

Our conference is a TRUE CELEBRATION of the Industry – with our Annual Awards Gala Dinner! We issue the IAHSP Staging Industry Awards and our theme this year is the MARDI GRAS MASQUERADE BALL – and we will have fun recognizing all the top stagers in certain categories, and wrap up our conference with a party!

Check out some pics from our last conference!

IAHSP® EU Conference and Awards 2022

By Sasha Barker

The IAHSP® EU proudly brings to you the 3rd European Conference and the 2nd European Awards.

This year, the conference will be held in Lisbon’s Pestana Palace Hotel on the 28th and 29th of May 2022. IAHSP® EU has lined up 7 top industry professionals to share their valuable insights over the course of the weekend. Attendees will have access to inspiring talks on success, time management, design principles and even warehouse logistics, just to name a few! This year’s speakers will be as follows:

  • Birgit Anich (Warehouse and Logistics: Tips and Tricks to Maximise Operational Efficacies)
  • June Carter (Time Management for Home Stagers)
  • Annie Doherty (Design Principles)
  • Barbara Heil-Sonneck (First Impressions Matter)
  • Marta Monteiro (Vision for Success)
  • Jennie Norris (Senior Staging Specialist Course and Certified IAHSP Course Trainer)
  • Mariah Wayhudi (How to Save Time, Increase Sales and Generate Leads Using LinkedIn)

The full schedule (subject to change), which will include lunches and coffee breaks, can be found here. Everything you need to know about what is best for your staging business will be at your fingertips, and you’ll also be surrounded by like-minded individuals with a passion for Home Staging – the perfect opportunity to network and build connections.

There will be opportunities to meet our sponsors and discuss their products and services throughout the conference. We’re proud to announce this year’s main sponsor as quality furniture brand Kave Home. Our Gold Sponsors are StagedHomes & 221, and our Bronze Sponsor is data insight company Stageflow, whose support is hugely appreciated.

We are also honored to have Stagedhomes.com, Home Philosophy and Staged4More, who share the same vision with us in giving importance to home staging education, as our Educational Supporters.

On the evening of the 28th, the 2nd European Home Staging Awards will take place. This is a wonderful occasion for everybody to come together and celebrate our successes as Home Stagers from all over Europe.

We are looking forward to seeing you all there and are confident it will be a fun, fulfilling weekend. You can find more information about the conference, including this year’s speakers, and buy your tickets here.

IAHSP EU Conference and Awards 2022

By Sasha Barker

The IAHSP®’s European Home Staging Conference and Expo is just around the corner, and we are here to fill you in on those all-important details! You really won’t want to miss out on what is set to be a brilliant weekend for the Home Staging industry.

Beautiful Lisbon, Portugal

This year, the conference will be held in Lisbon’s Pestana Palace Hotel on the 28th and 29th of May 2022.

THE FUTURE IS NOW


The IAHSP® Europe has lined up 7 top industry professionals to share their insights over the course of the weekend. Attendees will have access to inspiring talks on success, time management, design principles and even warehouse logistics, just to name a few! On the second day, there will be a specialist course on Senior Staging, reviewing Home Staging solutions for more mature adults.

Senior Staging Specialist Designation from IAHSP

The full schedule (subject to change), which will include lunches and coffee breaks, can be found here. Everything you need to know about what is best for your staging business will be at your fingertips, and you’ll also be surrounded by like minded individuals with a passion for Home Staging – the perfect opportunity to network and build connections. There will be opportunities to meet our sponsors and discuss their products and services throughout the conference.

On the evening of the 28th, the 2nd annual European Home Staging Awards will take place. This is a wonderful occasion for everybody to come together and celebrate our successes as Home Stagers from all over Europe. It is a black-tie event with a Gala Dinner, not to mention the afterparty where we can all let our hair down!

We are looking forward to seeing you all there and are confident it will be a fun, fulfilling weekend. You can find more information on our guest speakers and buy your tickets for the conference here.

Are YOU Ready to SOAR – Seek Opportunities and RISE? Join us in Denver Sept 24-26

THE Home Staging Industry Event of the YEAR is coming to you LIVE in Denver – Sept 24-26, 2021.

The IAHSP Family Reunion Conference & EXPO brings TOP Educators, Expert KEYNOTE Speakers, Topics that will INSPIRE, MOTIVATE, EDUCATE and CHALLENGE you to RISE above your competition and bring in MORE business!

SEEK OPPORTUNITIES AND RISE!

We chose our conference theme carefully based on what we all experienced last year with not being able to travel, to see our colleagues and friends in person, to shift to stay viable, and more.

SPACE IS LIMITED! Do not wait to register. We have to share numbers with the host hotel – and plan for food, space and hotel rooms. You can pay 50% now and 50% later – just get registered! Go to www.IAHSPConEXPO.com and get EXCITED about what you will LEARN and who you will MEET at this year’s conference!




HEADQUARTER HOTEL: The Gaylord Rockies

Make your reservation now – don’t wait as the hotel block with our special rate goes away August 23rd! You can reserve your room – and then if you need to change things, you can with no penalty (based on hotel terms) when canceled within the time permitted by the hotel.


THANK YOU TO OUR CONFERENCE SPONSORS! These wonderful companies will be at our conference to meet YOU – and you can learn about the products and services and SHOP while at the conference!

Home Stager’s Guide to the Home Staging Industry

Check out this GUIDE for people who want to be Home Stagers and have a successful business. It includes all the important information you need to know to make the right choices when considering establishing a staging business and working in the home staging industry.

Real Estate Agent’s Guide to The Home Staging Industry

Our latest benefit for our members is a guide we want to share with real estate agent clients, their offices, office managers, brokerages, leaders and all who need to know how we work to support them and the real estate industry, and what to expect when working with a Pro-Stager. From protecting a Real Estate Agent’s Commission to the Process of Staging, Who to Hire, Where to find a Pro-Stager, Pricing and Stats, and more – this is the quintessential guide to help understand how to incorporate Home Staging to maximize profits in selling a property.

You can share the link or download the guide and send.

https://www.flipsnack.com/IAHSP/re-guide-to-home-staging-industry/full-view.html

Seven Tips to Protect Your Commission When Recommending Home Staging Services

By Jennie Norris, ASPM®, IAHSP®, Chairwoman, International Association of Home Staging Professionals®, President & CEO of Stagedhomes.com, and Owner of Sensational Home Staging – We Stage Colorado


Real estate agents are always looking for ways to differentiate themselves from their competition. Some Agents invest their own dollars to prepare and market properties, paying for services on behalf of their seller to ensure the house is ready for buyers to see prior to hitting the market. One of the key value-added services is home staging. Statistics provided by both The Profile of Home Staging (NAR®) and The 2020 Home Staging Industry Report (IAHSP®) both share staged houses sell for up to 20% more than the non-staged competition. Sellers need to make sure their house is show ready and throughout the years, the home staging industry members have seen a steady increase in the number of agents providing this as part of the marketing services to prepare and successfully sell a property. 

Realtors hire a professional home stager to provide a staging consultation for the sellers where they receive detailed information on what to do room by room to prepare their house for sale. A consultation costs about $250-$500 around the country and agents consider it part of their marketing strategy and pay for it on behalf of the seller. When compared to other services agents will often pay for to prepare and sell the house, such as carpet cleaning, window cleaning, professional house cleaning, landscape clean up, photography and virtual tours, staging is a the only service done in preparation of the house for sale that bring measurable value proven by the statistical surveys conducted by NAR® and IAHSP®. 

But what happens if the property needs more than a consultation? Many houses need the addition of furniture and décor brought into empty rooms in a house or added to supplement homeowner’s items to fill the gaps and provide a more updated look for buyers. Sellers may not have the available cash flow to pay for professional staging, so agents are offering to pay for the hands-on staging and inventory fees because they know the staging will help the house sell faster and at the best price. It is a win-win for the agent-seller team. 

The challenge is the market can be unpredictable. A Realtor is not in charge of the market and cannot guarantee a house will sell in a certain timeframe, although they approach every listing with the strategy of getting the house under contract quickly. There are external factors that impact the market including interest rates, the economy and other properties that are for sale. When a REALTOR® offers to pay for staging services, they need to make sure to protect their commission and offer creative solutions to their sellers. 

Here are seven tips to keep in mind when incorporating home staging into your listing process and protect your commission: 

1. Get an estimate for the staging BEFORE you establish your commission

The Staging should be an add-on service that is covered by the commission. If you don’t get a price first and then agree to lower your commission in order to secure a listing, you are now receiving less money for the sale. Most agents who incorporate this strategy of paying for staging use the staging as a way to validate being paid MORE than another agent who is not bringing staging to the table. Depending on what pricing you received from the stager, you would increase your commission percentage by 0.25 or 0.5% to pay for the initial Staging and could increase by 1% or more if the house is luxury property. In most markets, this small increase in commission earned will cover the initial Staging investment.  Contact your stager to get a price for staging the main rooms of the house and use that as a guideline when negotiating your commission. 

2. Do not pressure your stager for “the price” to stage when they have not seen the property yet. 

You want to know what the costs will be to determine how you will structure your commission but a stager usually needs to see the house to provide you with accurate pricing and this is ideally done in person but can also be done using photos. An experienced stager can give a price “range” – but even with that it could be inaccurate when they have not really seen the house. Some stagers provide pricing based on list price, square footage or number of rooms being staged, and with this type of pricing, you need to ensure you are getting the appropriate style, volume of furnishings, and quality that is appropriate for the type of property you are listing.  When an agent does not get an accurate estimate, they risk their commission because they do not own the staging business and do not know how a stager prices their services. When the Stager provides the estimate, the listing agent can be in a tough position because they agreed to pay for services that are more than planned. This means the Staging could be scaled back, or the agent has to pay more than planned. Getting the estimate UP FRONT before negotiating commission ensures agents do not end up getting less than they deserve for selling the house.

3. Make sure to cap the amount you are contributing toward the Staging. 

If furniture and décor are provided, there can be an ongoing fee paid for inventory supply or rental. The items ideally need to stay in place until the house is under contract and it is safe to remove. This could be in a month or it could be several months after the initial staging, and when an agent does not cap the amount they are contributing, the ongoing inventory use fee is added to the amount paid by the agent, which means you are making less and less commission. You are not able to re-negotiate your commission at this point, and so the ongoing fees are coming out of your earnings. This could add up to thousands of dollars, and when the seller is benefitting the most from the sale, they need to be the ones paying for the ongoing staging investment. 

4. Share what, if anything, you are willing to pay toward the staging and put it in writing. 

What we recommend is you share with the seller, “I will contribute up to $___ towards the Staging, and then any fees beyond that will be your responsibility.” If the seller is not able to pay up front, you can share, “I will cover the costs associated with the initial staging and will be reimbursed at the successful close.” There is a risk involved as the client could decide to cancel the listing. Make sure to protect your money in the agreement sharing, “If for any reason the house is removed from active listing or other changes occur (you) will be paid in full for the Staging investment paid on behalf of (client).” 

When you are willing to pay a portion of the staging, ideally have the seller pay up front and you reimburse them at the successful close for what you want to contribute. “I will pay $___ towards the staging cost and it will be paid to you at the successful close of the sale.” That is the ideal scenario as you are not having to come out of pocket for any of the staging service, and if anything happens to the client or sale, you are not risking leaving money behind. If you just want to provide a consultation, you would share, “I pay for the services of a professional staging consultation where you will receive detailed recommendations on what to do to prepare your house for sale. Any additional staging services would be paid by you.” Always make sure the terms are in writing in your contract and clearly understood by the homeowners. 

5. Do not quote pricing for the staging unless you received pricing from your stager. 

Your clients may ask what the staging will cost, and if you have not received proposals and pricing for staging, please do not guess at what you think it should be. You may end up setting false expectations for the sellers, and the pricing could be way off – either too low or too high. There are other factors to consider with the staging, and it is best to put the emphasis on the results they want versus putting the focus on the price. Lastly, let the Stager negotiate any price adjustments and be the one to explain the services and how they work. One key point to share is, “The investment in Staging is always less than a price reduction or a lower starting price.” And Staging is a tax write deduction (IRS Publication 523) and a price reduction or lower starting price is a loss of equity. 

6. Always quantify the value of any services you are paying for on behalf of the Seller so they understand upfront your commitment and contribution to help them sell their property. 

When a person gets things for free, it is human nature to not really assign any value to the service or item and a nonchalant attitude seems to prevail. Let them know you are investing in the sale of their house – give them the value – and reinforce your quality reputation and standards. This applies for staging and any other preparation services such as cleaning, carpet cleaning, window washing, landscape touch up, photography and virtual tours. When there is no value, there is no appreciation or understanding of the benefits you are providing versus other agents. 

7. Be creative with options for staging and needed home improvements and connect with companies that provide this service. 

There are companies, such as ZoomCasa,that will pay for any improvements needed for a property and require the house to be staged. They pay for all the services up front and get reimbursed with an added fee for loaning the funds. They evaluate the property, make sure there is enough equity or margin in the sale to cover all the closing costs, agent commissions, their fees, and provide all the financial resources for whatever work needs to be done prior to listing. Your professional stager will be vetted by them in advance and can share the names and contacts for the company. This option helps protect and preserve your and your sellers’ money as you are not having to put out any up front for the prep and staging of the property. If you decide to contribute a portion toward the staging, you can put that in your contract and have it paid at closing. One of the great aspects of this program is the companies providing the services to repair, remodel, improve and stage the house are paid when they do the work and do not have to wait for the house to close. You won’t have to ask anyone to wait to be paid, which can be a hardship for these affiliate companies. 

Use these 7 Tips to help you protect your income while being seen as a Realtor that does more for your sellers than the average agent.  Staging adds value to the sale and it should not break your bank.

Want to know the 2020 Statistics for Home Staging?

Go to www.HomeStagingStats.com and download our 34 page report with statistics on vacant, occupied, regular priced, and luxury priced properties, plus infographics on the process for consultations to help you better educate your clients.


About the author: Jennie Norris has been staging professionally since 2002, and to date she has Staged over 5,400 properties. She has yet to meet a house she could not help and she stages all properties from modest to multi-million dollar. Jennie runs the world’s largest home staging industry trade association, and the largest real estate home staging training company. She is passionate about the industry she serves and is committed to helping partner in education with real estate agents, sellers, builders and investors. Jennie resides in Littleton, CO with her family.

Coronavirus-Covid19-Recommendations for all home staging industry professionals

The International Association of Home Staging Professionals (IAHSP) is monitoring the current health pandemic with great concern for all our members around the world. We are hopeful none of our family is impacted personally with this virus and pray for all those who are to date as we continue to see the spread globally. As the home staging industry association leader, we wanted to share guidelines specific to how you can remain viable and earn income during this time while not risking your health and safety.


VIDEO-Consultations or E-ConsultationsThese are a great way to provide necessary information, guidance and support to homeowners who want to prepare their homes for sale now. The steps to accomplish this are fairly simple given today’s technology.

  1. Start with having them send you photos of each room in the house from the doorway, and from all corners (if possible). This will allow you to assess the room as a whole versus from just one vantage point. It allows you to see what is on the walls, in the corners, and see how the room and furniture is positioned relative to other parts of the house.
  2. You would analyze the photos and provide a typed summary for the clients to follow.
  3. Email the summary to the client and agent (if one is involved).
  4. Call the client or do a face-time chat on your phone, use Zoom or Skype or WhatsApp to do a video call. This is recommended so you can see their reaction to the guidelines you shared. If you are not able to see them or them see you the important part of “rapport” is lost and they may not agree to do all you recommend.

Note: We are doing our best NOT to use the word “VIRTUAL” as we are opposed to Virtual Staging as a cheap alternative to real Staging, and as such we do not want to be using that word in conjunction with our services. Alternatives are “E-Consult” or “Tele-Consult” or “Video-Consult” – which all indicate the type of services being provided.

E-PreviewsThese are a great way to provide a proposal for Staging a vacant property without you having to go in person.

  1. Follow the steps above with someone sending you photos of the property.
  2. You prepare the proposal for recommended areas and send to the client.
  3. Follow up on the phone or via a video call.
  4. The Staging can be scheduled and installed as long as your state/region allows you to be out OR you get things set when bans will be lifted.

Property Showings:

Tips for BUYERS: Buyers are still out looking for properties and have to purchase for work or lifestyle decisions. A property that is Staged shows great online and in person showings can be done taking these precautions:

No open houses are being done to protect the public and homeowners. Tips to share with buyers:

  1. Keep hand-sanitizer by the front door for all buyers to use.
  2. If you are an agent bringing buyers, make sure you all use the sanitizer before anyone enters the home.
  3. Do not touch door knobs, cabinets knobs and light switches. Do not use the restroom in the house. If there is an urgent need, please make sure the homeowner knows this was done so they can take disinfectant measures.
  4. If anyone in the buying group is not feeling well, do NOT go to a home to look in person. Stay home. Let someone else be your eyes.

Tips for SELLERS: Your house is for sale and Buyers need to see it in person to make an important decision to purchase. If you are in an area where showings are allowed, take these precautions to ensure your home is protected from potential exposure.

  1. Keep hand santizer in a basket outside the front door. Make it mandatory that any agents and buyers use the sanitizer before entering your home.
  2. You can provide disposable gloves for buyers and agents to wear as an added precaution. Keep a small trash can outside your front door (or in other discreet area out front) for buyers and agents to throw their used gloves away once they exit your home.
  3. Keep all doors open throughout the house. This will minimize the chances of other people touching your door knobs where germs can be present.
  4. Wipe down all switch plates for lights and turn on all the lights in the house so agents and buyers do not have to do this. Instruct agents NOT to turn off any of the lights.
  5. Fold your toilet paper end into a point in every bathroom. If you return home and the end is not folded anymore, you know someone used the bathroom and you will want to sanitize it.
  6. Keep plenty of lysol and disinfectant wipes on hand to wipe down doorknobs, cabinet knobs, and light switches.

SYMPTOMS and TIPS to help minimize the exposure and impact of this virus.


If you suspect you may have contracted the virus, call your doctor. Do not immediately go to the ER as the hospitals are overwhelmed with patients. To find a location for testing in your area, GOOGLE your city and state/province/country as there is not one site that has the information pulled together by state or country.


If you or someone you know is struggling due to this pandemic please let us know how we can support you through this challenging time. Email Jennie@iahsp.com

Why Seeing Your Path Clearly is the KEY to Business and Personal Success

By Jennie Norris, IAHSP® Chairwoman

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Have you ever gotten in your car and just started driving along with no destination? Have you ever gone to the airport and taken a random flight to somewhere? 

For most people, the answers would be, “No,” unless they were on some random adventure quest.  We don’t want our businesses to be a random adventure quest.  We want our business success to be strategic and predictable based on our efforts.

VISION – SUCCESS – FOCUS – CLARITY – FUTURE

All of these words have a common thread – being able to see clearly and know where we are headed.  And these are the words for 2020 for IAHSP® – and the theme of our conferences in Lisbon, Portugal and Denver, Colorado. Our theme and these words were chosen in October 2019 as we started thinking about 2020 and what our goals were as an industry, an association, a business owner and person.  These are great words and we hope you take the time to think about what they mean to you.


VISION

VISION.  We are already into our second month of 2020 – do you have your vision for the year mapped out?  Vision is not only what drives your effort every day, it is also about having goals that support your overall vision and mission.  What is the vision for your company – what is the message you want prospective clients to know and understand about what you do? Why do you do what you do? Do you have your marketing strategic monthly plan to support your goals? Do you know what your revenue goals are for 2020? Do you need to increase sales or reduce costs and if so, how are you planning to accomplish that?

SUCCESS

SUCCESS.   What does Success mean to you?  The general definition is the achievement of a goal. 

What were those goals for you in 2019?  Was it to increase in the number of clients you serve regularly or to maintain your same level of business and revenue? Was it to focus on increasing the number of houses you Stage or types of properties you stage – vacant, occupied, consultations, etc.? Did you have unexpected success?  That is a great type of success – however if it was unexpected, why was it not planned as part of your strategy? This could be recognition or awards you received or something else that added to your revenue or client base.  We need to think about all aspects of our business and there is nothing wrong with planning for recognition or added revenue.

As the old adage says: Fail to Plan then Plan to Fail. We need to set goals for where we what we want to achieve, make sure they are measurable, assess our success quarterly and make any adjustments, and be open to adding to the plans where it makes sense.

If someone were to ask you the following questions, could you answer them?

  • What is your ratio of consultations to vacant staging?
  • How much revenue did you generate? 
  • How did that compare to 2018?
  • Did you have goals for growth, or did you want to maintain status-quo and refine your process? 
  • What was your net profit?
  • Do you have a clear understanding of costs to run your company?

In order to assess and quantify success – and measure it – you need to know the data from your business.  As a business owner you cannot use the excuse that you are not a details person.  You may have had measurable goals and did not hit all of them – and that is OK as long as you know why you did not achieve the goals and put measures in place to get back on track.

Our past can give us keys to our future.  So many people are afraid to look at their business and analyze the good and the bad as they are afraid of feeling like a failure.  Or they don’t really want to know what is going on and go through each day with business blinders on – not really seeing the impact of their actions or attitude and are on the proverbial hamster wheel of work.

Embrace the past as a learning experience or example of what you are capable of and be sure to not let it confine or restrict your potential.

FOCUS

FOCUS. When our Focus is blurred, our path it not clear. Have you ever tried on glasses that were dirty so you could not see through the lens or put on a pair of glasses that were the wrong prescription?  In both cases, you cannot focus or see through the blurry lens and if you do wear the wrong prescription, you can get a headache. Things that can blur our vision and focus are distractions in both action and attitude.  When we encounter something that begins to blur our focus, we may have to take time to handle the circumstance, and then get our focus back on track.

CLARITY

CLARITY.  Clarity is about having Clear purpose behind our actions and attitude.  Our WHY is the biggest motivator for getting us up every day to continue to work in our businesses.  What is your WHY?  Clarity is about removing anything that might cloud our vision or distract us from our goals.  When we have clarity about our intent, our focus, and our goals, our actions and attitude will be alignment.  Focus and Clarity go hand in hand.

It is not a coincidence that CLARIFY and CLARITY are spelled almost exactly alike – one leads to the other.

FUTURE

FUTURE.  We live in the present and plan for our futures. None of us are guaranteed a future but we do need to plan for it and put actions in place that have a positive impact for us and our businesses, for our families, friends, and colleagues.  Every action we take has a reach and impact on others.  Things we do today whether Staging a house, running a business, being part of industry leadership and planning for standards – the impacts are far reaching as what we do impacts others. Our goal is to be an Impact Player for the betterment of life experiences for all we have the pleasure and opportunity to have in our lives.


As opportunities present themselves, we need to assess whether they are in alignment with our overall vision for our lives, and our goals for our business.  We must remain open to adding things that support our vision and adjusting our path for success as needed and taking risks in order to experience the rewards.  It is important not to put blinders on as then we miss opportunities to add to our path for success.  Rewards are not monetary – they are intangibles.  The relationships we receive, the opportunities to make a difference in someone’s life, the ability to guide an industry for the future, these are responsibilities we need to take seriously.


To be part of the Vision for Success: Focus, Clarity, Future that IAHSP® is providing to the industry and our members, go to www.IAHSP.com.  IAHSP® is your Business Support Association® and Your HOME in the Home Staging Industry®.  We have FAST-LEAD Workshops being held live in major cities, our two conferences that bring you high level education and the largest Vendor EXPO for our industry, and the opportunity to meet colleagues from around the world.